800-245-3695

Tretco Inc. Terms and Conditions

How to Place Your Order:

You can place your orders on line by logging onto www.tretco.com. You can also email order to orders@tretco.com. Either way you will receive a conformation email as soon as your order is processed.

You can also check the status of your order 24/7, 365-Days a year at www.tretco.com.

Our Customer Service team is available by phone from 8:00 AM to 4:30 PM Pacific time Monday through Friday at 800-245-3695. You can also email us at sales@tretco.com and we will follow up with you shortly.

Payment Options:

Tretco Inc. accepts Visa, MasterCard, American Express, Discover Card, and PayPal.

Sales Tax:

Tretco Inc. B to B purchases will not be charged a sales tax as long as we have a current W9 on file for your company.

Shipping:

Unless you specifically ask us to use your shipping account number, all orders will be subject to actual shipping charges.

At this time, Tretco.com ships merchandise only to the US and Canada. AK, HI and PR could be subject to additional shipping charges for some products. We will not ship to APO/FPO address.

Tretco Inc. will use the safest and most economical shipping option for you based on your specific order. Unless otherwise specified truck freight will be shipped “Curbside”. The driver is only responsible for delivering the order to your curb. A delivery appointment is scheduled by the freight company. No delivery will be made unless an appointment is set. Any additional services, such as two-man delivery, inside delivery or address change are not included in the price of the freighted item. You may purchase these additional services directly from the freight carrier when delivery is scheduled.

Liability for Concealed Damage Customer is responsible for tractor trailer access. If an item is shipped and returned because it is not deliverable due to an incorrect address, non-access or the customer refuses the shipment; the customer will be responsible for shipping fees both ways.

Customer will be responsible for checking shipment for any damage prior to signing for shipment. If packaging looks damaged at all, even the slightest, customer is responsible for noting it on the freight bill prior to signing for it. This is the only way a “concealed damage” claim can be made. Failure to sign a delivery receipt as damaged and/or with missing parts removes Tretco Inc. and the delivering carrier from any liability. Tretco’ s policy is to replace parts free of charge whenever this situation occurs as long as the damage is noted on the delivery receipt at time of delivery. Tretco Inc. will not be held liable for any freight damage. Freight damaged items cannot be returned for any reason after signed for.

Backorder Information:

Occasionally, items may be backordered. We will make every effort to display this information on our website in real time. If your order has been placed and we find that we are out of stock, we will notify you of the expected date and allow you to change your order to a different product or cancel it completely with no charges to you.

100% Satisfaction Guarantee:

All Products carry an 100% Satisfaction Guarantee. This allows you to return any (non-custom or closeout) item within 14 days from date of shipment for a full refund of the purchase price (this does not include your original shipping fees or any return shipping fees.) A 20% restocking fee may be applied.

All returned items must meet the following:

Product must be returned in its original packaging.
Product must be new and in resalable condition.
The original sales receipt must be attached to the inside lid of the packaging.
Product CAN NOT have been installed or used.
“Scratch & Dent”, "Hot Specials", “Closeout” or “Custom Order” are not returnable.
Product can’t be freight damaged.
Partial shipments cannot be returned.

All qualified returns must have a Return Goods Authorization (RGA) number prior to being returned. This will assure you a quick and painless credit process. To obtain an RGA please email us at sales@tretco.com.

Limitation of Liability:

Tretco Inc. does not and shall not assume any liability whatsoever for use of, or defects which may be claimed in, any products sold or distributed by Tretco Inc. (the “Products”) on tretco.com (the “Site”). With regard to communication with Tretco’s technical sales staff, it is agreed and acknowledged that Tretco’s technical sales staff is only provided to assist in the identification of the Products. Tretco’s technical sales staff does not and shall not assume any responsibility or liability whatsoever relating to the installation or use of any Products. The customer is advised to seek the assistance of a qualified licensed installer to ensure the proper selection and installation of any of the Products and compliance with local codes and ordinances. Tretco Inc, expressly disclaims and shall not be liable for any claims for damage, injury, cost or expense suffered or incurred as a result of or otherwise caused by the installation or use of any of the Products. The customer shall indemnify, defend and hold harmless Tretco Inc. and its employees, officers, directors, owners and agents, from and against any such claims for damage, injury, cost or expense suffered or incurred as a result of, caused by or otherwise related to the installation or use of the any Products purchased by the customer.

Warranty:

It is expressly acknowledged and agreed that Tretco Inc. is not a manufacturer of products. Any and all warranties provided for any products sold or distributed by Tretco Inc. shall be limited to those expressly provided by the manufacturer of those products. To the extent permitted by applicable law, Tretco Inc. expressly disclaims any and all other warranties, whether expressed or implied, and whether arising by operation of law, course of dealing, usage, trade or otherwise, and expressly excludes and disclaims any and all implied warranties including, but not limited to, merchantability or fitness for a particular purpose.

Tretco Inc. always recommends you use a gas professional to make any connections or install your gas appliance. You should also adhere to any and all safety codes for your specific area.